How can we help you?
Here are some of our most frequently asked questions categorized by user type
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Teachers
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Students or parents
How does Classgap work?
Classgap is an online private tutoring portal where you can teach your classes in our virtual classroom and receive payment for them securely. To get started, simply create your teacher profile and indicate the subjects you teach, your availability and your hourly rate.
Sign up here. You can do it with your email or by integrating your profile from Tusclasesparticulares.How do I publish my profile?
Start the registration process with your name and email, then you can add all your information as a teacher (we have a few questions in order to complete your profile). Once done, our team will validate the information you have provided so that your profile can be public and students can reach you. ✨How does the calendar work in Classgap?
What is the difference between frequent schedule and availability?
The frequent schedule will be defined according to the hours you have available to teach on a regular basis. But there are always unforeseen events or last minute changes. So that you don't have to change your frequent schedule, we have created "Availability", where you can add hours (available or unavailable) sporadically and that will not be repeated over time.
How can I add my absences?
In the "Absences" section you can save as many absences as you need to keep your calendar updated. Remember that it is for 1 or more days, not for hours.
What happens if I add hours as unavailable or add absences on days I have scheduled classes?
Don't worry, your reservations will not be modified. You will have to manage it yourself with your student by messaging. What you will see in your public profile, will be the unavailable hours and so they will not be able to book you in your absence/unavailability.
What happens if my calendar doesn't work properly or if I need help?
Something unexpected can always happen, so if you have a problem and want to get out of the beta version and go back to the previous calendar, write to support@classgap.com describing your problem so we can fix it.How do students contact me?
Students will contact you either to send you a message or to request a lesson. 💬 Messaging. They can send you a message from your public Classgap profile, to ask you about classes or resolve doubts before booking a class. 🧑🏫 Reservations. You can receive reservations without the student having sent you a message beforehand, whether it is an individual class, a pack of several classes or a free class if you have that option activated. Offering free 20 minutes trial classes is highly recommended, it will help you to get more students. We will always notify you of messages and bookings via e-mail so you won't miss anything 😉How do I get paid for the classes taught on Classgap?
By registering as a Classgap tutor, you benefit from the security of payments through our portal. If you are in Europe and in SEPA zone payments can be made by bank transfer, if you are outside Europe payments are made by PayPal. You must indicate these details in your Classgap profile, in the Payments section of your personal area. There you will see the details of each class and the total of registered payments. Don't worry if you don't see the total accumulated amount in full, filter by date and you will see that it is still there.
👉 We issue our payments in euros, (€) as we are within the framework of the European community.
👉 Remember that in order to receive your first payment, you must accumulate a minimum of 25€ to receive your income at the end of the same month. If on the contrary the amount is lower, it will be postponed to the following month.
Classgap will tax the price with a percentage that varies according to the number of hours taught and level of visibility. These fees apply to the maintenance and management of the platform. For more information, please review our terms and conditions of use and the level of visibility you've selected .Where are the lessons held?
Unlike other platforms, in Classgap we have our own Virtual Classroom. The team of developers works daily to provide the best environment in which to conduct the perfect online class. 🔝 A classroom developed with all the necessary functionalities for you to have an experience equal to face-to-face classes, among them: video, chat, digital whiteboard, collaborative editor, sharing your screen... There isn't anything you will be missing! 😊What do I need to have the lesson?
So as to have a successful experience during your lesson, there are some easy technical requirements you have to keep in mind:
- Log on to the platform using a personal computer, laptop, tablet Android or Ipad, or your smartphone.
- Use Google Chrome browser and make sure you have not Adblock.
- Some antivirus might block the use of camera and audio, we recommend you to disable it during your lesson.
- Have a connection of at least 5MB.
- An operative system of Windows 7 / Mac OS Yosemite at least or superior.I am a registered as a student, but I want to become a teacher, how do I change my profile?
To publish your profile as a teacher, click here and click on "Start receiving students". Here you must add the same information you used to register as a student (name, e-mail and password).What happens if a student does not attend class?
Students may cancel a class up to 8 hours before the start of the class. If one of your students does not attend classes or cancels them repeatedly, you can contact us to have your case reviewed.How can I unsubscribe?
👉 If you don't have time to teach through Classgap at the moment, you can change your availability from your personal area and also check the box "I don't want to receive new students" in Availability. This way, your profile will not be visible for as long as you wish, but you can activate it when it becomes available again.
👉 If you want to permanently unsubscribe, go to the Settings section and click on "Delete my account".How does Classgap work?
Classgap is an online tutoring platform where you can find your teacher in the subject of your choice and receive lessons through our virtual classroom.
Find your teachers using the search filters here .
To be able to contact them there to book lessons, you will have to register with your email here: RegisterHow do I find a teacher?
Start by indicating the subject or language you wish to learn in our search engine, and we will show you those that match your search.There you will have many filters like country of origin, languages spoken, price and availability to find your ideal teacher easily.How are the lessons held?
All classes are conducted online, using our advanced virtual classroom, which is developed with all the necessary tools for your like-a-classroom experience (video, chat, digital whiteboard, collaborative text editor, possibility of sharing your screen, etc.).
Once the class booking has been accepted, you can go to Scheduled Classes and click on "Start Class" to enter the classroom.
Access our classroom demoHow do I book a lesson?
You have different ways to book a lesson:
- Contact the teacher: Before booking a lesson, you can send a message to the teacher to make sure he/she fits your requirements.
- Free 20 minute trial: Most of our teachers offer a free 20 minute trial in order to get to know the student.
- Standard lesson: You can also book a lesson with the tutor, selecting a time and date from their calendar.
- Lessons packs: Some tutors also offer the option of buying a package of 5 or 10 hours. With these packages you will benefit from a better price and it will be easier to book new classes.How do I pay for a lesson?
You will make the payment through our virtual payment platform by credit card or Paypal.
Consider the following regarding lesson expiration based on the type of package purchased: 👉 5-lesson pack has a 2-month validity period
👉 10-lesson pack extends for 4 months
👉 20-lesson pack lasts for 6 months Once the expiration date is reached, any remaining classes cannot be reclaimed.What is it and how does it work: Subscribe and save
Subscribe and save is Classgap's subscription that renews your class packs effortlessly, allowing you to save and being able to cancel it anytime for free. How does it work? When you activate Subscribe & Save you will pay the amount you see at the checkout, but on the next automatic renewals you will get a 3% off. Also, without you having to do anything when you have 1 or 2 classes left, it will automatically renew. Where will you find it? When you go to purchase a pack, at the checkout page you will see the option "Subscribe and save", you can activate it by clicking on the radio button and you will benefit from the renewal and the discount. Can I have several active subscriptions? Sure, you can subscribe to packs of 5 and 10 lessons with as many tutors as you want, so you can forget about having to renew your lessons when they run out. What if I want to cancel my subscription? No problem, cancellation is free and you can do it from your personal area: Scheduled classes > Subscriptions. You will be able to enjoy the classes you have left but your pack will not be renewed. My subscription has not been renewed, what happened? • We have not been able to charge your subscription and after several attempts it has been cancelled. • Your teacher has offered you a special price and as it is a different amount we can not keep the renewal, so we recommend you to buy the pack again with the discount applied and activate the subscription on the payment page to benefit from the discount. • There has been a problem with your subscription and it has been cancelled, I'm sure there is an explanation but you will need to speak to Support so they can help you.What do I need to have the lesson?
So as to have a successful experience during your lesson, there are some easy technical requirements you have to bear in mind:
- Log on to the platform using a personal computer, laptop, tablet Android or Ipad, or your smartphone.
- Use Google Chrome browser and make sure you have not Adblock.
- Some antivirus might block the use of camera and audio, we recommend you to disable it during your lesson.
- Have a connection of at least 5MB.
- An operative system of Windows 7 / Mac OS Yosemite at least or superior.What happens if I cancel a class?
You can cancel a class up to 8 hours before the start of the class. Remember that tutors' time is valuable, so as soon as you know you won't be able to attend a class, let them know well in advance. If you miss class or cancel at short notice, the teacher and Classgap may reserve the right to charge a fee for the class.Cancellations
If your teacher's availability has changed, please contact us at support@classgap.com to have your case reviewed.
Can't find what you're looking for? No problem, contact us